5.1.2 Engineering & Construction

Engineering & Construction

Responsive Complaint
Management System (CMS)

The Group has established among the most responsive and effective CMS for large-scale infrastructure projects in Malaysia. The CMS functions not only as a tool to gauge public satisfaction, but it is also used to evaluate Work Package Contractors’ (WPCs) quality of work as well as their ability to identify and rectify potential safety, health and environmental risks at our current KVMRT Line 1 and Line 2 worksites.